AC-Appliance Pros
Company Profile
Better Business Bureau
We are a business committed to standing behind our products
and services.
The time to check on an appliance repair service is before
agreeing to let the company repair your refrigerator, oven, washer,
dryer, or other appliance. Sometimes consumers who run into problems
with unsatisfactory repairs or delays in repairs and then contact
the Better Business Bureau find, to their dismay, that the appliance
repair service they are dealing with already has an unsatisfactory
record with the BBB. By contacting the Bureau first, consumers
may be able to avoid problems later.
For a reliability report on a company or to file a complaint,
please contact the BBB in Dallas at 214/220-2000 (24 hours).
From surrounding areas, call 1-800-705-3994 from 9am to 3pm Monday
to Friday. Or write: Better Business Bureau of Metropolitan Dallas,
Inc., 2001 Bryan St., Suite 850, Dallas, TX 75201.
Membership Information
The Better Business Bureau of Metropolitan Dallas, Inc., was
founded in 1920, and is a non-profit membership association of
business and professional firms. It is a public service agency
devoted to the protection of the buying public and to the vitality
of the free enterprise system.
The Better Business Bureau is professionally managed and maintains
a full time staff of employees. Although affiliated with the
Council of Better Business Bureaus in Washington, D.C., the Bureau
is governed by the local businessmen and women who serve as members
of its Board of Directors.
The Better Business Bureau provides its services without charge
to the public while providing our members with special services
to assist them in operating their businesses. Some of the specific
Bureau membership services are listed on the reverse side of
this sheet.
Standards of Membership
1. Be in business for not less than one year, or such longer
period of time as necessary to establish a Customer Experience
Record, unless:
The principals are well known to the Bureau because of other
businesses in which they are or have been involved, or
The firm is a branch of an existing member or company which
has met these standards, or is a member of good standing, or
The company has signed a Pledge to Arbitrate agreement with
the Bureau.
2. Supply accurate background information about company principals
and employees, or other information deemed essential to the Bureau's
responsibility to provide inquirers with factual reports which
bear on the reliability of businesses.
3. Sign and comply with the BBB Membership Agreement.
4. Have on file with the Bureau a satisfactory Customer Experience
Record, including evidence to show the elimination of sources
of customer dissatisfaction, if any.
5. Demonstrate a willingness to cooperate with the Bureau
on:
Trade practice programs relating to the industry in which
it is engaged in whole or part;
Correcting advertising which fails to meet established recognized
guidelines;
Giving reasonable response to customer complaints brought
to its attention by the Bureau and informing the Bureau of such
response, as well as demonstrating a willingness to consider
the arbitration of any complaint which it or the Bureau has been
unable to resolve informally.
6. Not be the subject of governmental actions which relate
directly to the basis of its customer relations or fraud in the
marketplace.
If you don't know which firm to call, ask if the contractor
is a member of the Air Conditioning Contractors of America (ACCA).
consumers can call (972)247-5383 or 1-800-260-8041 to confirm
the contractor is a member or to locate a contractor who subscribes
to the organization's code or ethics.
©2007 AC-Appliance Pros All Rights Reserved
1701 North Greenville Ave. Suite 606
Richardson, Texas 75081
972-664-0055
TACL B00027067E
|